Terms and conditions

This policy aims to protect both the client and Hunter Valley Smart Shutters by providing clear guidelines on cancellations, changes, and warranty issues. Customers are advised to review these terms carefully before making a commitment. By accepting your quote and making deposit payment you accept these terms and conditions below.

Cancellation/Refund Policy:

• Once a customer accepts a quote and pays a deposit or full amount, they agree to the terms that no refunds are offered for cancellations thereafter.
• If changes are requested before manufacturing begins, clients may be able to make changes, but these changes will likely incur additional charges. The specifics of these charges depend on the stage of the order.

Faulty Goods/Warranty:

• Hunter Valley Smart Shutters offers repair of faulty goods or replacement when necessary, following the terms and conditions of the manufacturer's warranty.
• Each item sold comes with its own warranty period and specific terms. Customers are encouraged to inquire about these terms if they have any questions.

Removal of existing treatments

• While great care will be taken while removing existing window treatments at the clients request, Hunter Valley Smart Shutters accepts no liability of damages incurred while doing so. 

Delivery delays

• Delays in deliveries may be experienced from time to time outside the control of Hunter Valley Smart Shutters. Such delays will be communicated to the client as soon as updated information comes to hand.

Contact Information:

• Customers are directed to contact Hunter Valley Smart Shutters via email info@huntervalleysmartshutters.au or by phone 1300 46 48 77 for all questions regarding the Cancellation/Refund Policy or other inquiries.